Shipping policy

What is Our Shipping Process?

1. You will receive a shipping notification by email from us, please check your spam folder if not received.
2. Delivery text or email will be sent when on route.
3. Track your item via email confirmation with web-based tracking.

Can I Change my Order?

We want to get your order out as quick as possible which means we can't normally make any changes to your order once you've placed it. This includes changing the delivery option, delivery address and products.

You may be able to cancel your order and place a new one instead. We are only able to cancel orders that have not yet been shipped or processed to be shipped. This may cause a delay to the process of your order but we will always be happy to assist you with your query.

Who Should I Contact?

Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to support@mamashack.co.uk