Order & Delivery
How long will my order take to be packed?
- We aim to ship your order on the day of delivery. During busy periods this could take between 1-2 working days.
- Once an order is placed we may not be able to change or cancel the order if it has already been picked at our warehouse.
What are your shipping times & costs?
📦 Free Delivery orders over £45
1-2 working days aim.
📦 Standard Shipping Yodal 48 Tracked
£4.50 = 1-2 working days aim.
📦 Next Day DPD 24
Order before 1pm = £6.95 - Next working day.
📦 Offshore
£10 = 1-2 working days aim.
Can I change my order?
We want to get your order out as quick as possible which means we can't normally make any changes to your order once you've placed it. This includes changing the delivery option, delivery address and products.
You may be able to cancel your order and place a new one instead. We are only able to cancel orders that have not yet been processed to be shipped. This may cause a delay to the process of your order but we will always be happy to assist you with your query.
I missed my delivery, what should I do?
You can use our couriers app to change your delivery options if you are not in to receive your package.
If the parcel is returned to sender, your product cost will be refunded and order cancelled. The order will have to be placed again.
Returns
Are returns free?
The cost of returning the good is the customer's responsibility. We will refund the product cost to the original payment method.
We accept returns on orders placed within 30 days, both on full price and sale items.
Products must unused, unwashed and in their original packaging.
We're afraid we don't currently offer exchanges.
What if my product is faulty?
Please report any incidences of damaged or faulty goods within 48 hours of receiving your item.
We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you.
Contact us at support@mamashack.co.uk. Please include your order number and photos of the fault in your email.
We cannot replace an item if deemed the product has been subject to wear and tear or stains caused by other baby consumables. At this time our changing mats are not stain resistant.
What is the item delivered is missing or incorrect?
Please report any incidences within 48 hours of receiving your item. Email us at support@mamashack.co.uk
Packaging from missing items during transit will need to be kept or photographed as proof of damage in transit to support customer claim.
If an item has been omitted in error, we will check our stocks and send any such missing item on immediately.
Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we cannot accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resell-able condition or not in their original packaging.
If your order arrives incomplete, please check your order status, some items are shipped separately.
Who Should I Contact?
Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to support@mamashack.co.uk
* Working days exclude weekends and public holidays.