Current Order Times
** UK dispatch time 4-5 days. Excludes overseas and personalised items.
COVID-19 delivery information:
We are still experiencing slight delays due to COVID 19 due to workforces being reduced. Ourselves and all of our delivery services are following strict advised protocols for safety and hygiene.
Orders currently in the system are subject to the following lead times:
- Personalised mats are MADE TO ORDER, orders will CLOSE 15th January and begin to ship from the 1st February.
- Personalised blankets are made to order and can take up to 10 working days.
- Any other items & in-stock - I will endeavour to pack these asap, processing time can take up to 2 working days but please send an email after order if you require a specific date and I can work something out. We now offer NEXT DAY Delivery as an option at check out.
Thank you for your patience at this time. Your orders are very important to me and am happy to help with your enquires!
What is Our Order Process?
Once you have placed an order:
- You will receive a confirmation by email from us, please check your spam folder if not received.
- When your order is ready you will receive a shipping notification by email.
- Priority dispatch is given to Next Day Delivery services.
- Next Day Delivery must be placed before 12pm. Delivery will then be the next working day.
- Personalised or products sent directly from one of our suppliers will not be included in our standard terms.
- We cannot offer Next Day Delivery on personalised items as these are made to order.
What is Our Shipping Process?
Once you have received a shipping confirmation:
- You will receive a shipping notification by email from us, please check your spam folder if not received.
- Delivery text or email will be sent when on route.
- Track your item via email confirmation with web-based tracking.
Can I Change my Order?
We want to get your order out as quick as possible which means we can't normally make any changes to your order once you've placed it. This includes changing the delivery option, delivery address and products.
You may be able to cancel your order and place a new one instead. This may cause a delay to the process of your order but we will always be happy to assist you with your query.
Who Should I Contact?
Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to email@example.com