Order & Delivery

Current Order Times

** UK dispatch time up to 3 working days. Excludes overseas and personalised items. Please also check our 'LIVE' bar at the top of our website for current delivery times. During busier periods such as sales, Christmas and public holidays dispatch times may be slightly longer.

Orders currently in the system are subject to the following lead times:

  • Personalised blankets are made to order and can take up to 10 working days.
  • Any other items & in-stock - we will endeavour to pack these asap, processing time can take up to 2-3 working days. We now offer NEXT DAY Delivery or Click & Collect as an option at check out.
  • Click & Collect - orders are ready to be collected within 24 hours. Collection times are Monday - Friday between 12pm & 2pm. Please contact use should you wish to arrange a collection time out of these hours.

Thank you for your order we are happy to help with your enquires!

support@mamashack.co.uk

Daniella x 

----------------------------------------------

What is Our Order Process?

Once you have placed an order (thank you!) :

  1. You will receive a confirmation by email from us, please check your spam folder if not received.
  2. When your order is ready you will receive a shipping notification by email.
  3. Priority dispatch is given to Next Day Delivery services.
  4. Next Day Delivery must be placed before 1pm. Delivery will then be the next working day. Working days are Monday - Friday.
  5. If shipped via DPD, they will make two attempts to delivery your parcel. If these attempts fail your order will automatically be returned to sender and you item refunded.
  6. Personalised or products that are sent directly from one of our suppliers will not be included in our standard terms.
  7. We cannot offer Next Day Delivery on personalised items as these are made to order.

What is Our Shipping Process?

Once you have received a shipping confirmation:

  1. You will receive a shipping notification by email from us, please check your spam folder if not received.
  2. Delivery text or email will be sent when on route with a one hour delivery slot.
  3. Track your item via email confirmation with web-based tracking.

Missed Delivery?

  1. Our courier will attempt to deliver twice at your allotted time slot. You will receive this by text and/or email.
  2. If the parcel is returned to sender after two attempts, your product cost will be refunded and order cancelled. The order will have to be placed again.
  3. Please check your address is correct at point of order.
  4. You can use our couriers app to change your delivery options if you are not in to receive your package.

 

Can I Change my Order?

We want to get your order out as quick as possible which means we can't normally make any changes to your order once you've placed it. This includes changing the delivery option, delivery address and products.

You may be able to cancel your order and place a new one instead. We are only able to cancel orders that have not yet been shipped or processed to be shipped. This may cause a delay to the process of your order but we will always be happy to assist you with your query.

Who Should I Contact?

Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to support@mamashack.co.uk