Terms & Conditions

  • Shipping times are APPROXIMATE. If you require your item for a gift please advise via email

  • Instagram DM's cannot always be monitored. Order changes, questions or concerns will only be dealt with through email. 

  • No products are exchangeable after 14 days of the delivery date. Under any circumstances. 

  • If you in a rare occasion experience a faulty product we ask that you return this to us for us to investigate and fix / replace. 

  • Due to monitor differences, actual colour may vary slightly from what appears online.

  • We use DPD, DX Delivery & Royal Mail depending on the size of your parcel. Information on which courier has been selected will be confirmed on your shipping notification sent by email.

  • It is important to note the following: we do not take any responsibility for lost mail when our courier has provided us with sufficient evidence of delivery in the form of a signature OR image from the driver obtained proving delivery. We use a fully tracked service which allows us to record each drivers journey and any deliveries not made to the address as per stated on the order is photographed and made note of. 

  • Please be aware that if you claim non-delivery despite our courier recording your delivery as successful, we will not automatically refund or replace the items. This includes the safe place option. The procedure of a claim can take a number of weeks to process due to the driver being interviewed and we will also need a legally binding document signed by yourself to confirm ‘Denial Of Receipt’ to proceed with the claim. Once our courier has accepted the claim and reimbursed the costs we have lost we will then discuss the replacement of your order. We do not refund any orders or amendments to order. 

  • We will send out your parcel to the delivery address provided with your order. We are not help responsible for incorrect shipping details.

  • Packages returned to us after two delivery attempts will not be automatically refunded. If returned, you will be required to repay postage costs.

  • Whilst we try to ensure perfect colour matches across all products, sometimes colours can slightly vary due to different fabric types and compositions. 

  • Colours can be appear slightly different from screen to screen. 

  • We are not responsible for damage caused by any cleaning fluid or product. Please keep mat out of direct sunlight, we are not responsible for any damage or discolouration if mat is kept in direct sunlight.

  • Sample sale items are final and cannot be returned.

Please double check the names requested at purchase. It is no fault of our own if an error is made and products cannot be replaced.

We appreciate your understanding, as all of our products are manufactured on special request.  

Who Should I Contact?

Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to support@mamashack.co.uk