- Shipping times are APPROXIMATE. If you require your item for a gift please advise via email
- Instagram DM's cannot always be monitored. Order changes, questions or concerns will only be dealt with through email.
- No amendments are guaranteed once the order is placed with us. We will amend wherever possible.
- Once an order is placed you will have a 1 hour cancellation period. After this time has passed you will not be entitled to cancel your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted.
- All queries in relation to any aspect of the product needs to be disputed within 14 days of the delivery date. This includes designs, faults and personalisation.
- No products are exchangeable after 14 days of the delivery date. Under any circumstances.
- If you in a rare occasion experience a faulty product we ask that you return this to us for us to investigate and fix / replace.
- Due to monitor differences, actual colour may vary slightly from what appears online.
Please double check the names requested at purchase. It is no fault of our own if an error is made and products cannot be replaced.
We appreciate your understanding, as all of our products are manufactured on special request.
We recommend using hot soapy water to clean your babies changing mat. We are not responsible for damage caused by any cleaning fluid or product. Please keep mat out of direct sunlight, we are not responsible for any damage or discolouration if mat is kept in direct sunlight.