Mama Shack promise to refund any items you are not completely happy with. 

  • Return within 14 days of receipt.
  • Sample and warehouse sale products cannot be returned, sales are final.
  • Refunds will be credited back to your original method of payment.
  • Returns must be shipped in suitable protective packaging. We recommend using a tracked service.
  • We can only accept returns that are unused, not washed and in their original, unopened packaging.
  • Return within 30 days to receive a full monetary refund or gift card will be issued.
  • Sadly as a small business, we do not cover the cost of returns.
  • Your refund will be processed within 10 working days* of receiving your item.
  • If you are returning a changing mat it must be unfolded and not rolled. It must be shipped flat. We cannot expect returns if this has not been applied.
  • If you’re returning only part of an order containing multiple items, we won’t be able to refund the original delivery charge.

Please use the contact for below to register your return.

* Working Days are Monday-Friday (excluding Bank Holidays).

Contact form