Returns

 

How do I Return an Item?

We hope you love your items as much as we enjoy creating them! If you change your mind please contact support@mamashack.co.uk where we can handle your request. Please contact us within 14 days of receiving your item. 

Faulty, Damaged or Missing Orders 

If your item is faulty or damaged, or by mistake you have received an incorrect item or items are missing from your order, we will be on hand to assist you as soon as possible. We will require some more information to ensure we can rectify queries as soon as possible.

We do not replace/refund items deemed faulty if the product shows signs of visible wear and tear or damage upon opening your package.

Non-Returnable Items

Unfortunately, we would be unable to refund or replace:

Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to support@mamashack.co.uk