Order & Delivery
Orders & Delivery
Once your order is placed, we’ll get it packed up and on its way as quickly as possible.
Order processing
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Orders are usually dispatched within 1–2 working days.
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During busy periods (hello, Christmas), dispatch may take a little longer - but we’ll always keep you posted.
Delivery
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We currently deliver within the UK.
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Standard delivery times are 1–2 working days from dispatch.
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You’ll receive a confirmation email with tracking details once your order has been sent.
Delivery costs
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Delivery charges are shown clearly at checkout before you pay - no surprises.
Changing your order
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Once an order has been placed, we’re unable to make changes or cancellations as we work quickly to get orders out the door.
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If you’ve made a mistake, email us as soon as possible at support@mamashack.co.uk and we’ll do our best to help (no promises, but we’re nice humans).
Delivery, Lost Parcels & Refunds Policy
Delivery Confirmation
Once an order is marked as delivered by the courier, including proof of delivery and GPS confirmation to the address provided at checkout, the order is considered successfully fulfilled.
Mama Shack cannot be held responsible for parcels marked as delivered but not received due to:
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Incorrect or incomplete address details
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Parcels left in a safe place
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Theft after delivery
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Access issues at the delivery location
Missing Parcels
If your tracking shows your parcel as delivered but you’re unable to locate it, please:
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Check with neighbours or household members
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Check any designated safe places
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Contact your local courier depot
We will investigate with our fulfilment partner where possible, but claims cannot be raised where proof of delivery has been confirmed.
Refunds on Delivered Orders
Refunds are not offered for orders confirmed as delivered to the correct address.
Where appropriate, and at our discretion, we may offer one of the following goodwill resolutions:
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A replacement sent to an alternative address, or
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A gift card for the full value of the order
These options are offered in place of a refund and are final.
Address Responsibility
Customers are responsible for ensuring delivery details are correct at checkout. Mama Shack cannot amend addresses once an order has been dispatched.
Fraud Prevention
Mama Shack reserves the right to refuse refunds or replacements where delivery has been confirmed and where claims are deemed inconsistent with courier data.
