Returns

If you are wishing to return an order please ensure the packaging of your changing mat, anti roll changing mat or travel mat is not opened.

Any returns received with the bag opened will either be returned or charged a reprocessing fee. This is for hygiene reasons. 

How do I Return an Item?

We hope you love your items as much as we enjoy creating them! If you change your mind please contact support@mamashack.co.uk where we can handle your request.

  • We can only accept returns that are unused and in their original, unopened packaging. We are not legally required to accept items which are personalised or specially made for you. All items MUST be returned in a sellable condition.
  • Return within 30 days to receive a full monetary refund.
  • We also refund the original delivery charge on all full order returns
  • Your refund will be processed within 10 working days of receiving your item
  • For faulty, damaged or incomplete orders, please see below.
  • If you are returning a changing mat it must be unfolded and not rolled. It must be shipped flat and outside packaging unopened. We cannot expect returns if this has not been applied.
  • Our changing mats are made from a flexible, durable material however with regular or improper use as with any changing mat they may become subject to wear and tear.
  • If you’re returning only part of an order, we won’t be able to refund the original delivery charge.
  • We do not cover the cost of returns.

Faulty, Damaged or Missing Orders 

We're sorry to hear your f your item is faulty or damaged, or by mistake you have received an incorrect item or items are missing from your order, we will be on hand to assist you as soon as possible. We will require some more information to ensure we can rectify queries as soon as possible.

Non-Returnable Items

Unfortunately, we would be unable to refund or replace:

Messages sent via our social media channels cannot always be monitored daily. To ensure we get to your query as soon as possible please send us a message via email to support@mamashack.co.uk

 

* Working Days are Monday-Friday (excluding Bank Holidays).