When will I receive my stuff?
Our personalised items are made by hand and may take up to 5 days to ship products. If there is a delay we will inform you by email or by phone.
- UK shipping standard: £2.60
- UK shipping recorded: £3.60
- Europe shipping standard: £7.99
- Europe shipping recorded: £10.99
- International shipping standard: £9.99
- International shipping recorded: £12.99
Please email us for alternate shipping methods or next day delivery.
We will send out your parcel to the delivery address provided with your order. You will receive a confirmation email with all your details in. We will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances no refund will be given on missing parcels until the items are returned to us. A different delivery address to your billing address can be given at the check out.
SHIPPING AND HANDLING FOR INTERNATIONAL ORDERS
- Our couriers will deliver between 9am and 5pm, and will require a signature for your parcel on receipt.
- Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- We're sorry but we can't change the delivery address of a parcel once your order has been placed.
- If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
- Please note any charges relating to tax and customs duty are the sole responsibility of the customer.
- Please note our courier company can not deliver to PO Box addresses
- Orders going to Europe may be X-Rayed at Customs and are not permitted to include any liquids. This includes: Face Paints, Aerosols, Nail Varnishes etc
- Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.